FAQ

General

Why did I receive a bottle/ box that looks different to the photo?

You’ll see on our website that our HueShadow hair powder has a different packing from what you received, its our updated packaging! Please contact us at infor@tryglowella.com if you have any questions or concerns. 

When will my order be shipped?

Orders typically ship between 1-3 days of order. You will receive a tracking number to your email.

I didn't get a tracking number or confirmation email

Please check your promotions, social and spam folders. All tracking details are sent by our shipment company to your email. If you still cannot locate the email, please contact us at infor@tryglowella.com.

When will my order arrive?

As per our shipping policy, orders are shipped directly from our manufacturer due to a high volume of sales and low stock levels. We also believe this will help to reduce our eco footprint. As such, orders usually arrive within 9-12 business days but we ask that you allow up to 15 days before reaching out to us. 

Can I submit a return?

Please refer to our returns policy to see if your order is eligible. 

What if I want to change or cancel my order?

Generally once an order has been placed, it can't be changed or canceled. However, please still contact us at infor@tryglowella.com as early as possible. 

Hair

Can I use your HueShadow hair powder if I'm pregnant or breastfeeding?

We get this question a lot. Only your obstetrician can you tell you what's safe for you. Our product is natural but to be sure we recommend that you take a list of the ingredients found on the product page to your doctor.

Does your HueShadow work for men?

Yes! Men can absolutely use our hair powder and many men have had success with our powder. 

Does your HueShadow work on colored or processed hair?

Yes! Our hair powder works at the follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results. 

How do I apply your HueShadow hair powder?

1. Remove the base from the compact.

2. Dab the applicator into the powder.

3. Apply the powder to the hairline or thinning areas.

4. Brush through the hair for a natural look.

How long will a bottle of HueShadow hair powder last?

It can vary, but usually 1 bottle = 1-2 months. We recently increased the size of our bottles so you get more out of every purchase!

I have sensitive skin. Is it OK for me to use your hair powder?

Our hair powder is natural, however, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our hair powder, we recommend doing a spot test on your inner arm to check for sensitivity. 

When can I expect to see results when using your hair powder?

The results are instantly visible after application. It typically last 48 hours until your next shampoo.

Will the HueShadow hair powder work if I have dandruff?

Yes! Just follow application steps. Applying on the cleanest hair possible will get the best results. Apply the hair powder on hair, preferably after washing and towel (or blow!) drying. Brush through the hair for a natural look.